Allow me to vent for a moment...
While I might take some heat for this blog (since my mother-in-law works there), I really do hate Target.
A few years ago, I went to the checkout to pay for something and my check wouldn't go through. It's not because there was anything wrong with the check. The machine just literally wouldn't send it through. It had nothing to do the amount of money in my account or anything written on the check, the machine just didn't like the paper the check was made out of. Every time the cashier would try to send it through, it would jam. Because I was using a discount card (my husband also worked there at the time), I had to pay by check or cash to get the discount. I offered to pay with my debit card and ignore the discount, but the cashier wouldn't quit trying to get it to work. At this point, we had attracted quite a crowd and it had started to turn embarassing. The cashier was nice, but at some point, she decided to move me up to the customer service counter to try to get it taken care of. At this point, I just wanted to pay and get out of there. I didn't care about the stupid discount.
At the customer service counter, I encountered a different employee who thought she knew everything. While she wasn't the one directly helping me, she was quick to announce to everyone standing within 10 feet that my check was bad and it was my fault. She implied that I didn't have the money to pay, which couldn't be further from the truth. After 10 minutes of her attitude and bitchy ways, I had enough. I told her that her customer service was awful and I would appreciate if she went somewhere else. At this point, I was in tears. The cashier who was helping me apologized, but I just wanted to leave. I had my husband pay with a check from his account, which we had offered to do 20 minutes previous. And I vowed never to go back to that stupid store.
But the worst part of the whole situation happened the next day when I found out that the entire Target staff was gossiping about the situation. My mother-in-law tried to defend the people she works with, but I honestly didn't want to hear any of it. The check situation was bad enough, but the fact that I was the joke the next day is what was really unprofessional and unfortuante.
Well, this weekend, I had another less than stellar experience with the store. The husband and I went to do our baby registry. We waited for a while while the girl who was helping us went to check the back for the bag you get when you register. She came back and told us they didn't have any left. That's fine, but then offer to take our name, hold one for us or explain to us what that means. She just left us sitting there and seemed more concerned with the fact that my mother-in-law works there than the fact that we were customers who should be treated like anyone else would be. In the end, we ended up getting the gun, registering and getting the hell out of there.
But then just a few minutes ago, I tried to look up the registry online. What a surprise. It can't be found. Seriously? What's the point of registering in the first place if our family and friends can't even look at it? I can find it under my account, it's listed as public but it doesn't show up.
And that, my friends, is why I hate Target.
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